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April 19, 2002
GM Jack: My job was to apply the formula [...] You take the number of vehicles in the field (A) and multiply it by the probable rate of failure (B), multiply the result by the average out-of-court settlement (C). A times B times C equals X. If X is less than the cost of a recall, we don't do one. [...] Lady: Which ... car company do you work for? Jack: A major one.
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