choof.org

July 12, 2004

Customer No Service Rampant

Howard Kurtz rants on the problem of customer no service:
"How many hours of our lives are we supposed to spend sitting on hold or being shuttled from one unhelpful rep to another? I know corporations need to save money in this era of global competition, but some academic study will surely find this institutionalized runaround is costing us billions in lost productivity -- not to mention medical bills for ulcer treatment.

[...]

It's time for the masses to rebel, to file complaints, to reject the culture of non-help that too many companies embrace. Our call is not important to them. And for that infuriating attitude, they should pay a price.

Posted by chris at July 12, 2004 08:52 AM

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