In
2000, the New York State Attorney General sued
Spint PCS for misleading
advertising.
Sprint settled, agreed to change their ads, and
paid a $100,000 fine.
Fast
Company published this article that details one
person's attempt to deal with Sprint
PCS.
"The company has access to every conceivable
technological helper: the Net, automated phone
services, and the most-sophisticated call
centers. And yet, my own experience dealing with
Sprint PCS has been consistently aggravating. In
eight years of having BellSouth provide our home
phone service, I've only had occasion to talk to
them three or four times. I've talked to Sprint
PCS more than that since Halloween -- always
with unhappy results.
"Sprint
PCS knows the right thing to do. It just can't
do it...
Sprint
PCS wins Better Business Bureau's lowest rating!
2700 complaints filed against the company in 3
years!.
"Dropped calls or no calls, constant busy
signals and recordings that tell you 'all
circuits are busy'-- these were the anecdotes of
Sprint PCS users we've interviewed over the past
three months."
"...BBB has received complaints alleging disagreements over this firm's service..."
Better Business Bureau Report details cellular no service.
To view the report, browse to the Lexington Better Business Bureau, and search for "Sprint."
"The Fort Worth BBB has received complaints alleging
disagreements over this firm's service, billing practices
or promised rebates and refunds. Specifically, complainants
allege dissatisfaction with service as represented by the
company, or length of time for billing adjustments, refunds
or rebates. The firm responded to complaints by making
adjustments or offering an explanation of its position
in the matter.
"The National Advertising Division (NAD) and that BBB
requested substantiation of this company's claims regarding
its free and clear plan and nationwide network. Sprint
agreed to take into account our concerns about its nationwide
network claim. Further, NAD agreed that Sprint had basically
substantiated its free and clear claim. NAD and Sprint were
requested to further review the nationwide network claim based
on complaints filed with the Fort Worth BBB. This matter is pending.
"Locally, the Bureau has received complaints alleging disagreements
with the company over repair, contractual obligations and service.
While the company has responded to some complaints, it failed to
respond to at least one other complaint brought to its attention
by the BBB."
